Returns & Exchanges

At Kasutam, we prioritize the freshness and quality of our food products. If you receive an item that is damaged or incorrect, we offer a hassle-free return or replacement process within 48 hours of delivery.

1

Inspect Your Package

Upon delivery, please inspect your food items immediately for any signs of damage, leakage, or incorrect labeling.

2

Contact Support

Email our customer service team at [email protected] with your order number and clear photos of the product issues.

3

Verification Process

Our quality assurance team will review your request within 24 hours to verify the claim against our freshness standards.

4

Refund or Replacement

Once approved, we will either dispatch a fresh replacement immediately or issue a full refund to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing